Refund Policy

Thank you for shopping at UnCommon Lamps. We appreciate your business and want to ensure that you have a positive experience with us. Below is our Refund Policy, which outlines the terms and conditions related to returns and refunds:

Last Updated: 12/22/2023

Delayed Items

UnCommon Lamps is not responsible for delays in shipment once the item is out for delivery. Therefore, we cannot offer refunds or compensation for delays in shipping.

Damaged Items

In the event that your item arrives damaged, please provide us with photographic evidence of the damage within 14 days of receiving the item. Upon receipt and verification of the evidence, we will discuss potential solutions with you.

Defective Items

If you believe your item is defective, please send us photographic proof of the defect within 14 days of receiving the item. We will assess the defect and, if confirmed, discuss available solutions with you.

General Returns

If you are not satisfied with your purchase and wish to return it, you must inform us within [number] days of receiving your item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Please note, UnCommon Lamps does not cover any return shipping fees for items returned due to customer preference. The customer is responsible for the cost of return shipping.
Once we receive your returned item, it will be inspected. If your return is approved, we will initiate a refund to your original method of payment. Please note, the original shipping fees are non-refundable.

Non-Returnable Items

Please note that certain types of items cannot be returned, such as custom-made or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have any questions or concerns regarding our Refund Policy, please contact us at info@uncommonlamps.com